PRIVACY POLICY

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We may use your contact information to send you important updates, notifications, and communications related to your booking via SMS messaging, in compliance with applicable laws.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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1. What Data We Collect

‍We collect Personal Information that you voluntarily provide to us when you:

• Make a reservation on our website or through an Online Travel Agency (OTA).
• Communicate with us via email, phone, or our online form.
• Subscribe to our newsletters or marketing communications.
• Submit a review or feedback.

The Personal Information we collect may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Information: Dates of stay, number of guests, property preferences, and any special requests.
• Payment Information: We collect and securely transmit payment card details to our third-party payment processor. We do not store your full payment card information on our servers.
• Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics.

2. How We Use Your Data

‍We use your Personal Information to:

• Process and manage your reservations and payments.
• Communicate with you about your booking, check-in instructions, and any issues.
• Provide customer support and respond to your inquiries.
• Ensure the safety and security of our properties and guests.
• Improve our services, website, and marketing efforts.
• Comply with legal obligations and prevent fraudulent activity.

3. How We Share Your Data

‍We may share your Personal Information with:

• Third-Party Service Providers: We use third-party services (e.g., payment processors, property management software like Beds24 or Hostaway, email marketing tools) to help us operate our business. These providers are only given the information they need to perform their functions and are obligated to protect your data.
• Legal Compliance: We may disclose your information if required by law (e.g., in response to a subpoena or chargeback dispute) or to protect our rights and safety.
• Third-Party Booking Channels: If you book through an OTA (e.g., Booking.com), we share relevant booking information with them to manage your reservation.

4. Data Security and Retention

‍We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

‍You have the right to access, correct, or delete your Personal Information. To exercise these rights, please contact us using the information below.

6. Cookies

‍Our website uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can control your cookie settings through your browser.

7. Changes to this Policy

‍We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates when the latest changes were made.

8. Contact Information

‍If you have any questions or concerns about our Privacy Policy or your Personal Information, please contact us at:

• Email: info@signaturenterprise.com
• Phone: 1888-214-1064
• Mailing Address: 5660 10 street NE, Unit # 12 Calgary, AB T2E 8W7

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